Do I need a credit card to try Rapidr?
No, we don't ask for payment details upfront. You can sign up and try Rapidr for free without any obligations. Sign up
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Answers to some questions you may have
If I don’t like Rapidr, can I request a refund?
We’d hate to see you go, but we totally understand that sometimes things just don’t work out.
No matter which plan you’re on, if you realize Rapidr isn’t the right fit for you we can give you a refund as long as you’re within the first 30 days of the date you signed up for your account.
Our team will cancel your account and send that refund along immediately (but it will take 3-5 days to show up on your credit or debit card account).
Do you offer special rates for students, educators, FOSS projects and nonprofits?
We offer a 30% discount to all registered nonprofit organizations. All we need to see is your official documentation, such as a copy of your 501(c)(3), or your country’s equivalent, to support your nonprofit status.
However, if you're using Rapidr for education or for your free and open source project, it's completely free to use. Just let us know on our support channel.
What happens when I have to upgrade or downgrade my plan?
You can easily switch between the plans at any time. We'll prorate the amount we've charged you in the current billing cycle. To change your plan, drop us a line at support@rapidr.io
What type of payment methods do you accept?
We accept credit cards from all major vendors, including American Express, Visa, Mastercard, Discover, Diners. We also support invoicing for our enterprise plans and large organizations on annual plans.
What is the difference between a user and a team member?
A user is your customer who has voted, commented, or left feedback on your customer portal. Whereas, a team member is your teammate who have been invited to your organization's Rapidr account.
Is it hard to switch to Rapidr if I already have feedback somewhere else?
Not at all! Plus, if you’re on our Growth Plan, Rapidr provides free migrations to help you switch from other feedback tools. We’ll migrate your feedback, votes, comments, tags, etc. in 4-6 business days.